Privacy Policy

At Medelo London, we take your privacy seriously. This policy explains how we collect, use, and protect your information when you visit our website or place an order.

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1. Information We Collect

When you visit or shop with us, we may collect:

• Your name, email, shipping address, and phone number

• Payment information (processed securely via our payment partners)

• Your IP address, browser type, and device information

• Website usage data (pages visited, time spent, etc.)

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2. How We Use Your Information

We use your data to:

• Process and deliver your orders

• Provide customer support

• Send order confirmations and tracking info

• Contact you with offers, updates, or restock alerts (if you opt in)

• Improve our website and ad targeting through analytics

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3. Sharing Your Information

We never sell your data. We only share necessary information with:

• Payment processors

• Delivery services (e.g. Royal Mail, DHL)

• Advertising platforms for marketing purposes

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4. Cookies

Our website uses cookies to:

• Improve site experience

• Track site usage

• Serve personalised ads

By using our site, you consent to the use of cookies. You can disable cookies in your browser settings.

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5. Your Rights

You have the right to:

• Access or request a copy of your data

• Correct or delete your personal information

• Withdraw consent for marketing at any time

To request this, contact us at [your email].

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6. Contact Us

For privacy-related questions, please contact us at: